What You Need To Know

FAQ

How extensive is your network?

As a freight forwarder we have reliable and well established international network. This helps to facilitate the shipping process for their clients for a more streamlined end-to-end process. The larger the network, the more likely the freight forwarder can meet shippers’ demands and requirements.

Can I track my cargo?

Yes. In this day and age, being able to track any shipment, be it your order on Amazon or a DHL parcel you’re waiting for, is a must. The same applies to the shipping industry. An increasing number of freight forwarders are going digital and offering a 24⁄7 track and trace service.

Can you help me with customs clearance?

Yes because Customs clearance is an integral part of any ocean freight process and one that can make or break not only your shipment but also throw your entire supply chain into disarray.

 

How quickly can I get a quote?

Rates vary depending on many different factors including sail date, carrier, volume of merchandise, etc. So the sooner you get a quote, the earlier you can begin to plan your shipment to make sure you can meet your deadlines.

Will there be any costs at destination to consider?

Rates vary depending on many different factors including sail date, carrier, volume of merchandise, etc. So the sooner you get a quote, the earlier you can begin to plan your shipment to make sure you can meet your deadlines.

Are you licensed and bonded?

Yes we are a licensed freight forwarder, required to follow regulations set by the licensing body, which can mean fair rules, standards, and prices. This also ensures you have support and a channel for complaints if you feel you’ve been mistreated.

 

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If you have urgent cargo, let your freight forwarder know immediately so they can plan for it. Keep in mind that getting your cargo onto the first-available sail date and vessel as that may sometimes mean higher prices.